1. Application
These terms apply to service offices and their authorised users registered on the RAHA office platform in the Kingdom of Bahrain.
2. Registration and approval
- Offices must provide accurate business information and valid licences where required by Bahrain law.
- RAHA may approve, suspend, or remove offices at its discretion.
- Each office is responsible for its workers, scheduling, pricing, and service quality.
3. Platform fees
Platform commission is set per service category or as agreed during onboarding. Fees are deducted from booking payouts as shown in the office dashboard.
4. Bookings
- Offices must respond to booking requests within the acceptance window shown in the app.
- Confirmed bookings must be honoured or cancelled promptly with valid reason.
- Assigned workers must comply with labour laws and RAHA conduct standards.
5. Payouts
Net earnings are credited to the office wallet according to the payout schedule. Withdrawals require valid bank details and compliance checks.
6. Insurance and liability
Offices are responsible for appropriate insurance, worker visas/work permits where applicable, and liability for services they perform.
7. Termination
Either party may terminate the partnership with notice. Outstanding obligations survive termination.