App: RAHA | Developer: RAHA | Website: https://rahapp.com
This page explains how users of the RAHA mobile app can request deletion of their account and associated data. It is provided for Google Play and App Store account-deletion requirements.
Last updated: 15 July 2026
How to request account deletion
Option 1 — In the RAHA app (recommended)
- Open the RAHA app and sign in
- Go to Profile / Settings
- Tap Account → Delete account
- Confirm your password and acknowledge that deletion is permanent
- Your account is deactivated immediately; full deletion is completed within 30 days
Option 2 — Request by email
Email us from your registered address to [email protected] with subject Account Deletion Request — RAHA and include:
- Full name
- Registered email and/or phone number
- Username (if any)
- The statement: “I request permanent deletion of my RAHA account and associated personal data”
We verify your identity before processing and respond within 7 business days.
Data that is deleted
When your RAHA account deletion is completed, we delete or permanently anonymise:
- Account profile (name, email, phone, username, password/credentials)
- Saved addresses
- App preferences and device/push notification tokens linked to your account
- Favourite offices/workers linked to your profile
- Access to your booking history as a logged-in customer (records may be retained in anonymised form — see below)
Data that may be kept
Some information may be retained where required by law or for legitimate business needs:
- Payment and invoice records — retained as required for tax, accounting, and payment reconciliation (typically up to 7 years), without using them to identify you for marketing
- Booking/transaction logs — may be kept in anonymised or aggregated form for fraud prevention, disputes, and service analytics
- Support tickets — may be retained for dispute resolution, then deleted or anonymised
- Reviews — may remain visible without personal identifiers, or be removed at our discretion
- Legal holds — data may be kept longer if required by ongoing legal or regulatory processes
Active bookings and wallet
- Upcoming bookings may be cancelled under our Cancellation & Refund Policy
- Please use or withdraw any wallet balance before requesting deletion where applicable
Service office (business) accounts
Office partners should contact [email protected] to close a business account after settling outstanding payouts and obligations.
Questions
Privacy: [email protected]
Support: [email protected]
App website: https://rahapp.com